M/S. Saam Enterprise
123, Netaji Sarak, P B Road,
Kolkata – 700041




Are there any resources or websites that provide recommendations for age-appropriate toys?

When it comes to choosing age-appropriate toys for children, it is important to consider their interests and developmental stage. Fortunately, there are resources and websites available that can assist in this process.

Is there a certain threshold I need to meet in order to place an order?

We at appreciate your interest in placing an order with us. Placing an order should be hassle-free and convenient for customers. Businesses aim to provide flexibility and convenience in their ordering process, ensuring that everyone has access to their products or services regardless of the quantity they require. We have a minimum order value requirement of Rs. 249 or more. This minimum order value excluding COD charges, shipping charges, taxes, or any other reduction in cart value in form of coupon discounts or offer discounts.

How can I check the status of my order?

Checking the status of your order is a crucial step in ensuring a smooth and hassle-free shopping experience. Fortunately, with advancements in technology, it has become easier than ever to track your order and stay updated on its progress.

One of the most common methods to check the status of your order is through an online tracking system. Many reputable online retailers provide customers with a unique tracking number or order ID, which can be used to monitor the whereabouts of their package. Simply visit the retailer’s website or use their dedicated mobile app, enter your tracking number, and you’ll be presented with real-time updates on the location and estimated delivery time of your order.

What are the different packaging options available for the products?

When it comes to ensuring the safe delivery of your products, we leave no stone unturned. Each of our individual products is meticulously and securely packaged using high-quality bubble wrap. This provides an extra layer of protection during transit, minimizing the risk of any damage or breakage.

Why do I need to register before placing an order?

At our platform, we strive to make the ordering process as convenient and secure as possible. With just your mobile number, you can easily place your order and complete transactions using a one-time password (OTP) sent directly to your mobile device. This ensures that your personal information remains protected throughout the entire process.

While it is not mandatory to register with us, we highly recommend doing so in order to enjoy additional benefits. By registering with us, you will have access to timely offers and promotions tailored specifically for you. Furthermore, registering allows you to maintain a Wishlist of your favorite items and conveniently manage your account and address details.

By providing us with this information upfront during registration, we can ensure a seamless shopping experience for you. Rest assured that we prioritize the security of your data and will handle it with utmost care.

So why wait? Place your order today by simply providing us with your mobile number or take advantage of our registration option for an enhanced shopping experience.

Can I track each item separately if they are being shipped to different addresses within the same order?

When it comes to shipping multiple items to different recipients, we understand the convenience and flexibility it offers. However, in order to ensure a smooth and efficient process, we kindly request that you treat each shipping address as a separate order.

Is it safe & Secure to use my Credit Card online at

When it comes to payment options, we’ve got you covered. We proudly accept VISA, MASTER, and AMERICAN EXPRESS Credit Cards issued in India, ensuring that you have the flexibility to use the card of your choice. Additionally, we also accept Debit cards from all banks in India, making it convenient for you to complete your transaction hassle-free.

Your security is our top priority. That’s why all your online transactions are protected and secured by SSL (secure socket layer) technology. This advanced encryption protocol ensures that your credit card and relevant information remain encrypted throughout the entire transaction process. With SSL in place, you can have peace of mind knowing that your sensitive data is safeguarded against unauthorized access.

What is your return policy and how does it benefit customers?

We understand that sometimes things may not work out as expected, and that’s why we want to make the return process as simple and convenient as possible. If you need to return a product within the specified time frame, please refer to our “Return, Refund & Order Cancellation Policy” for detailed instructions.

Are the toys safe for my child?

When it comes to the safety of our children, there is no room for compromise. As a parent or guardian, it is only natural to have concerns about the toys we provide for our little ones. Ensuring their safety and well-being is of utmost importance.

How will I receive confirmation of my order?

After completing the payment process, rest assured that you will receive a confirmation of your successful transaction. Not only will you see an on-screen notification confirming the payment has been processed successfully, but you will also receive a detailed email in your registered email id. This email will provide you with all the necessary information about your order and serve as a record of your purchase.

Additionally, we understand the importance of keeping you informed every step of the way. Hence, we will also send an SMS to your registered mobile number to further confirm and validate your order. This ensures that you have multiple channels through which you can access and verify the details of your purchase.

What options are available to customers when an item is out of stock?

While we strive to minimize these situations as much as possible through careful inventory management and forecasting techniques, unforeseen circumstances can sometimes arise. We appreciate your understanding and patience in such cases as we work diligently to rectify any issues and ensure your satisfaction.

What countries do you currently ship to?

At present, we regret to inform you that our deliveries are limited to the domestic market in India. We understand that this may be disappointing for our international customers, and we apologize for any inconvenience caused.

Is there an estimated shipping time provided during checkout?

In order to ensure a smooth and efficient delivery process for our valued customers, we work closely with reputed couriers to provide timely shipments. For all areas serviced by these reputable couriers, you can expect your package to be delivered within 3 to 4 business days after dispatch. It’s important to note that business days exclude Sundays and other holidays.

While we strive to deliver your items as quickly as possible, please be aware that items weighing over 2 kilos may require a couple of extra days for delivery. This is due to the additional handling and logistical considerations required for heavier packages.

What are the shipping charges?

Shipping fee on Orders above ₹599/- is totally free. You can calculate shipping fees after entering you area pincode.

Is there a possibility of rescheduling the delivery if I am unavailable?

Our reliable delivery partners will make three attempts to deliver your package directly to your specified address. This gives you multiple opportunities to receive your package without any hassle. However, if for any reason the delivery is unsuccessful after these attempts, the package will be returned back to our warehouse.

Which payment methods do you accept?

We accept payments by debit or credit card, UPI and also through Net Banking.

UPI – We accept UPI Payments.
Credit & Debit Cards – We accept VISA, MASTER, RUPAY and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India or foreign country.
Net Banking – We Accept all Net Banking Banks payments supported by our Payment Gateway.
Cash on delivery (COD) – We also accept Cash On Delivery.

Pin It on Pinterest